Before You Book

GENERAL ON SALE

Jam Cruise is now on sale to the general public! Please review the information below and proceed with your reservation.

If you've already booked, and you wish to examine or edit your reservation, Log in to Cloud 9 Reservations

Cloud 9 Reservations Account

Each person attending Jam Cruise 13 will be REQUIRED to register for an account at Cloud 9 Reservations. You can register for an account HERE.  If you have traveled on a Cloud 9 Adventure before, please do not register for another account or you risk losing your valuable trip history!  

Prior to the On Sale, Cloud 9 Travel recommends that you log into your Cloud 9 account to ensure a seamless process.  If you are experiencing any difficulties logging in or forgot your username or password, you can retrieve them by following the instructions HERE. If you still cannot retrieve your account information contact the Cloud 9 Travel Department.


Lead Guest

The guest that places the reservation is considered the "lead guest" and is the "owner" of the reservation. The lead guest is the only person in the reservation that can make any changes such as adding a guest or making a name change. 

The lead guest is responsible for keeping the reservation payments current.  Lead guests in delinquent reservations will be assessed a $35 late fee on the morning following the payment date.  The delinquent guest has 24 hours to settle the outstanding payment plus late fee, before Jam Cruise 13 automatically charges the most recently used credit card on file.  Any reservations still unpaid 48 hours after the payment date are subject to cancellation and the appropriate penalties.


Cabinmates

If you know who will be traveling with you prior to making your reservation, please have your cabinmate(s) register for a Cloud 9 Reservations Account if they don't already have one.  By doing so, you can easily add them when making your reservation online.  If you do not know who your cabinmate will be prior to booking, no problem, you can add them at a later date by contacting the Cloud 9 Adventures Travel Team. Please note, after the initial booking, you are unable to add your guest to the reservation without the assistance of a Cloud 9 Representative. Name Change fees may apply.  Please see the guidelines HERE.   

 

Age Requirements

Any guest who is under the age of 21 must be accompanied by a parent or responsible adult over the age of 21.  The guardian must agree to be responsible for the minor and they must be booked in the same or connecting cabins.


ADA Cabin Availability

We have several options available for people requiring ADA cabins.  Please call (561) 368-8922 to book your cabin over the phone as these cabins are not available online.